Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any supervisor should excel at:

• Monitoring and reviewing information from materials, events, or the environment.
• Detecting or assessing problems whether real or potential.
• Monitoring and controlling resources and overseeing the spending of money.

• Caring for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal caring.
• Administering prescribed oral medications, under the written direction of physician or as directed by home caring nurse or aide, and ensuring patients are taking their medicine.
• Bathing patients.
• Maintaining records of patient caring, conditions, progress, or problems for reporting and discussing observations with supervisor or case manager.
• Providing patients with helping in moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
• Providing patients and families with emotional supporting and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
• Entertain, conversing with, or reading aloud to patients for keeping them mentally healthy and alert.
• Planning, purchasing, preparing, or serving meals to patients or other family members, according to prescribed diets.