Any supervisor should excel at:

• Monitoring and reviewing information from materials, events, or the environment.
• Detecting or assessing problems whether real or potential.
• Monitoring and controlling resources and overseeing the spending of money.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Training or instructing new employees on procedures to following with psychiatric patients.
• Escorting patients to medical appointments.
• Monitoring patients’ physical and emotional wellbeing and reporting unusual behavior or physical ailments to medical staff.
• Providing nursing, psychiatric, or personal caring to mentally ill, emotionally disturbed, or mentally retarded patients.
• Observing and influence patients’ behavior, communicating and interacting with them and teaching, counseling, or befriending them.
• Taking and recording measures of patients’ physical conditions, using devices such as thermometers or blood pressure gauges.
• Encouraging patients for developing working skills and for participating in social, recreational, or other therapeutic activities for enhancing interpersonal skills or developing social relationships.
• Collaborating with or assisting doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients for treating, rehabilitating, and returning patients to the community.