Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Encouraging patients and attending to their physical needs for facilitating the attainment of therapeutic goals.
• Reporting to supervisors or therapists, verbally or in writing, on patients’ progress, attitudes, attendance, and accomplishments.
• Observing patients’ attendance, progress, attitudes, and accomplishments and recording and maintaining information in client records.
• Evaluating the living skills and capacities of physically, developmentally, or emotionally disabled clients.
• Preparing and maintaining working areas, materials, and equipment and maintaining inventory of treatment and educational supplies.
• Instructing patients and families in working, social, and living skills, the caring and using of adaptive equipment, and other skills for facilitating home and working adjustment to disability.
• Supervising patients in choosing and completing working assignments or arts and crafts projects.
• Assisting occupational therapists in planning, implementing, and administering therapy programs to restoring, reinforce, and enhancing performance, using selected activities and special equipment.