Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Verifying the authenticity of documents, such as foreign identification or immigration documents.
• Mailing driver’s licenses to out of county or out of state applicants.
• Collecting prescribed fees for licenses.
• Coding information on license applications for entry into computers.
• Evaluating information on applications for verifying completeness and accuracy and for determining whether applicants are qualified for obtaining desired licenses.
• Answering questions or providing advices to the public regarding licensing policies, procedures, or regulations.
• Maintaining records of applications made or licensing fees collected.
• Questioning applicants for obtaining required information, such as name, address, or age, and recording data on prescribed forms.
• Updating operational records or licensing information, using computer terminals.
• Informing customers by mail or telephone of additional steps they need for taking for obtaining licenses.
• Performing routine data entry or other office assistance activities, including creating, sorting, photocopying, distributing, or filing documents.