Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Counting funds and reconciling daily summaries of transactions to balance books.
• Converting gaming checks, coupons, tokens, or coins to currency for gaming patrons.
• Maintaining cage security.
• Determining cash requirements for windows and order all necessary currency, coins, or chips.
• Verifying accuracy of reports, such as authorization forms, transaction reconciliations, or exchanging summary reports.
• Cash checks and processing credit card advances for patrons.
• Selling gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons.
• Performing removal and rotation of cash, coin, or chip inventories as necessary.
• Supplying currency, coins, chips, or gaming checks to other departments as needed.
• Providing assistance in the training and orientation of new cashiers.
• Providing customers with information about casino operations.
• Recording the casino’s transactions, using cash registers.
• Preparing bank deposits, balancing assigned funds as necessary.