Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Computing and verifying amounts won or lost, paying out winnings or referring patrons to workers, such as gaming cashiers, so that winnings can be collected.
• Collecting cash or chips from the bets, and verifying and recording the amounts.
• Collecting cards or tickets from players.
• Answering questions about game rules or casino policies.
• Comparing the house cards with players’ cards for determining the winner.
• Checking for ensuring that all players have placed their bets before playing begins.
• Conducting gambling tables or games, such as dice, roulette, cards, or keno, and ensuring that game rules are followed.
• Preparing collection reports for submission to supervisors.
• Paying off or moving bets as established by game rules and procedures.
• Inspecting cards or equipment to be used in games for ensuring they are in proper conditions.
• Exchanging paper currency for playing chips or coins.
• Opening or closing cash floats or game tables.
• Starting gaming equipment that randomly selects numbered balls and announcing winning numbers and colors.