Mediator

Mediators should be capable of:
- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Inspector

Inspectors should be great at:
- Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Other work activities related to Arbitrators, mediators, and conciliators
- Conferring with disputants for clarifying issues, identifying underlying concerns, and developing an understanding of their respective needs and interests.
- Using mediation techniques for facilitating communication between disputants, to further parties’ understanding of different perspectives, and for guiding parties toward mutual agreement.
- Setting up appointments for parties to meet for mediation.
- Preparing settlement agreements for disputants to sign.
- Preparing written opinions or decisions regarding cases.
- Rule on exceptions, motions, or admissibility of evidence.
- Evaluating information from documents such as claim applications, birth or death certificates, or physician or employer records.
- Interviewing claimants, agents, or witnesses for obtaining information about disputed issues.
- Researching laws, regulations, policies, or precedent decisions to preparing for hearings.
- Recommending acceptance or rejection of compromise settlement offers.