Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Obtaining customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and entering this information on order forms.
• Preparing invoices, shipping documents, and contracts.
• Informing customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• Receiving and responding to customer complaints.
• Verifying customer and order information for correctness, checking it against previously obtained information as necessary.
• Directing specified departments or units to preparing and ship orders to designated locations.
• Checking inventory records for determining availability of requested merchandise.
• Reviewing orders for completeness according for reporting procedures and forwarding incomplete orders for further processing.
• Attempting to selling additional merchandise or services to prospective or current customers by telephone or through visits.
• Filing copies of orders received, or post orders on records.