Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Most strategists should excel at:

• Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Scheduling events, programs, and activities, as well as the work of others.

• Planning, scheduling, or coordinating funerals, burials, or cremations.
• Arranging details such as floral delivery or the times and places of services.
• Managing funeral homes operations, including the hiring, training, or supervision of embalmers, funeral attendants, or other staff.
• Cleaning funeral homes facilities and grounds.
• Participating in community activities for funeral homes promotion or other purposes.
• Consulting with families or friends of the deceased for arranging funeral details, such as obituary notices wording, casket selection, or plans for services.
• Obtaining the information needed for completing legal documents, such as death certificates or burial permits.
• Overseeing the preparation and caring of the remains of people who have died.
• Contacting cemeteries for scheduling the opening and closing of graves.
• Providing information on funeral services and options, products, or merchandise and maintaining a casket display area.
• Offering counseling and comforting to bereaved families or friends.