Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Training, supervising, scheduling, and evaluating slot department workers, including changing runners and slot technicians.
• Cleaning and maintaining slot machines and surrounding areas.
• Stocking patron supplies and refreshments.
• Monitoring payment of hand delivered jackpots for ensuring promptness.
• Monitoring functioning of slot machine coin dispensers and filling coin hoppers when necessary.
• Responding to and resolving patrons’ complaints.
• Patrolling assigned areas for ensuring that players are following rules and that machines are functioning correctly.
• Reset slot machines after payoffs.
• Performing minor repairs or making adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Recording the specifics of malfunctioning machines and documenting malfunctions needing repairing.
• Exchanging currency for customers, converting currency into requested combinations of bills and coins.
• Answering patrons’ questions about gaming machine functions and payouts.