Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any mentor is expected to perform well at:

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Convincing others to accept and idea or to otherwise change their minds or actions in accordance to the companies objectives.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Documenting patient information including session notes, progress notes, recommendations, and treatment plans.
• Counseling individuals, groups, or families for helpingthem in understanding problems, dealing with crisis situations, define goals, and developing realistic action plans.
• Supervising interns, clinicians in training, and other counselors.
• Providing consulting services, including educational programs, outreach programs, or prevention talks to schools, social service agencies, businesses, or the general public.
• Collecting information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods.
• Developing therapeutic and treatment plans based on clients’ interests, abilities, or needs.
• Analyzing data, such as interviewing notes, testing results, or reference manuals, for identifying symptoms or for diagnosing the nature of clients’ problems.
• Advising clients on how they could be helped by counseling.