Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Planning tour itineraries, applying knowledge of travel routes and destination sites.
• Resolving any problems with itineraries, service, or accommodations.
• Selling travel packages.
• Arranging for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
• Leading individuals or groups to tour site locations and describing points of interest.
• Verifying amounts and quality of equipment prior to expeditions or tours.
• Paying bills and recording checks issued.
• Attending to special needs of tour participants.
• Giving advices on sightseeing and shopping.
• Providing tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
• Administering first aid to injured group participants.
• Pilot airplanes or driving land and water vehicles for transporting tourists to activity or tour sites.
• Setting up camps, and preparing meals for tour group members.