Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Researching various topics, including site history, environmental conditions, and clients’ skills and abilities for planning appropriate expeditions, instruction, and commentary.
• Training other guides and volunteers.
• Conducting educational activities for school children.
• Escorting individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, or art galleries.
• Describing tour points of interest to group members, and responding to questions.
• Monitoring visitors’ activities for ensuring compliance with establishment or tour regulations and safety practices.
• Greeting and registering visitors, and issuing any required identification badges or safety devices.
• Distributing brochures, showing audiovisual presentations, and explaining establishment processes and operations at tour sites.
• Providing directions and other pertinent information to visitors.
• Providing for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.