Controllers are expected to be good at:

• Using either control mechanisms or direct physical activity to operate manufacturing systems.
• Working with hand operated industrial machines and power tools.
• Adjusting knobs, levers, and physical or touch sensitive buttons in industrial devices.
• Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Following relevant safety regulations and state laws governing vehicle operation and ensuring that passengers following safety regulations.
• Operating vehicles with specialized equipment, such as wheelchair lifts, for transporting and securing passengers with special needs.
• Testing vehicle equipment, such as lights, brakes, horns, or windshield wipers, for ensuring proper operation.
• Notifying dispatchers or company mechanics of vehicle problems.
• Driving taxicabs, limousines, company cars, or privately owned vehicles for transporting passengers.
• Picking up passengers at prearranged locations, at taxi stands, or by cruising streets in high traffic areas.
• Performing routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
• Communicating with dispatchers by radio, telephone, or computer for exchanging information and receiving requests for passenger service.
• Recording name, date, and taxi identification information on trip sheets, along with trip information, such as time and place of pickup and drop off, and total fee.