Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Answering questions from taxpayers and assisting them in completing tax forms.
• Collecting taxes from individuals or businesses according to prescribed laws and regulations.
• Maintaining knowledge of tax code changes, and of accounting procedures and theory to properly evaluating financial information.
• Maintaining records for each case, including contacts, telephone numbers, and actions taken.
• Conferring with taxpayers or their representatives for discussing the issues, laws, and regulations involved in returns, and for resolving problems with returns.
• Contacting taxpayers by mail or telephone for addressing discrepancies and for requesting any supporting documentation.
• Sending notices to taxpayers when accounts are delinquent.
• Notifying taxpayers of any overpayment or underpayment, and either issuing refunds or requesting further payment.
• Conducting independent field audits and investigations of income tax returns for verifying information or to amend tax liabilities.