Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Interpreting testing results and preparing psychological reports for teachers, administrators, and parents.
• Assessing an individual child’s needs, limitations, and potential, using observation, reviewing of school records, and consultation with parents and school personnel.
• Selecting, administering, and score psychological tests.
• Providing consultation to parents, teachers, administrators, and others on topics such as learning styles and behavior modification techniques.
• Promoting an understanding of child development and its relationship to learning and behavior.
• Collaborating with other educational professionals for developing teaching strategies and school programs.
• Counseling children and helping families in solving conflicts and problems in learning and adjustment.
• Developing individualized educational plans in collaboration with teachers and other staff members.
• Serving as a resource for helping families and schools dealing with crises, such as separation and loss.