Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Determining response requirements and relative priorities of situations, and dispatching units in accordance with established procedures.
• Recording details of calls, dispatches, and messages.
• Questioning callers for determining their locations, and the nature of their problems for determining the types of responses needed.
• Entering, updating, and retrieving information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Scanning status charts and computer screens, and contacting emergency response field units for determining emergency units available for dispatch.
• Relaying information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Receiving incoming telephone or alarm system calls regarding emergency and non emergency police and fire service, emergency ambulance service, information, and after hours calls for departments within a city.