Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Collecting, counting, and disbursing money, doing basic bookkeeping, and completing banking transactions.
• Communicating with customers, employees, and other individuals for answering questions, disseminating or explaining information, taking orders, and address complaints.
• Answering telephones, directing calls, and taking messages.
• Compiling, copying, sorting, and file records of office activities, business transactions, and other activities.
• Completing and mail bills, contracts, policies, invoices, or checks.
• Operating office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Computing, recording, and proofreading data and other information, such as records or reports.
• Maintaining and updating filing, inventory, mailing, and database systems, either manually or using a computer.
• Opening, sorting, and routing incoming mail, answering correspondence, and preparing outgoing mail.
• Reviewing files, records, and other documents for obtaining information for responding to requests.