Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Technicians will often be asked these tasks:

• Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

• Interviewing patients for obtaining medical information and measuring their vital signs, weight, and height.
• Recording patients’ medical history, vital statistics, or information such as testing results in medical records.
• Preparing and administering medications as directed by a physician.
• Collecting blood, tissue, or other laboratory specimens, logging the specimens, and preparing them for testing.
• Explaining treatment procedures, medications, diets, or physicians’ instructions to patients.
• Helping physicians in examining and treating patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
• Authorizing drug refills and providing prescription information to pharmacies.
• Preparing treatment rooms for patient examinations, keeping the rooms neat and cleaning.
• Cleaning and sterilizing instruments and disposing of contaminated supplies.
• Scheduling appointments for patients.
• Changing dressings on wounds.
• Contacting medical facilities or departments for scheduling patients for tests or admission.