Any mentor is expected to perform well at:

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Convincing others to accept and idea or to otherwise change their minds or actions in accordance to the companies objectives.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Gathering and organizing information on problems or procedures.
• Analyzing data gathered and developing solutions or alternative methods of proceeding.
• Conferring with personnel concerned for ensuring successful functioning of newly implemented systems or procedures.
• Developing and implementing records management programs for filing, protection, and retrieval of records, and assuring compliance with the programs.
• Reviewing forms and reports and conferring with management and users about format, distribution, and purpose, identifying problems and improvements.
• Interviewing personnel and conducting on site observation for ascertaining unit functions, working performed, and methods, equipment, and personnel used.
• Documenting findings of the studies and preparing recommendations for implementation of new systems, procedures, or organizational changes.
• Preparing manuals and training workers in using of new forms, reports, procedures or equipment, according to organizational policy.