Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Most strategists should excel at:

• Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Scheduling events, programs, and activities, as well as the work of others.

• Advising management on matters related to the administration of contracts or employee discipline or grievance procedures.
• Calling or meet with union, company, government, or other interested parties for discussing labor relations matters, such as contract negotiations or grievances.
• Drafting contract proposals or counter proposals for collective bargaining or other labor negotiations.
• Drafting rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
• Identifying alternatives to proposals of unions, employees, companies, or government agencies.
• Interpreting contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
• Investigating and evaluating union complaints or arguments for determining viability.
• Mediating discussions between employer and employee representatives for reconciling differences.