Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any supervisor should excel at:

• Monitoring and reviewing information from materials, events, or the environment.
• Detecting or assessing problems whether real or potential.
• Monitoring and controlling resources and overseeing the spending of money.

• Directing and assisting passengers in emergency procedures, such as evacuating a plane following an emergency landing.
• Announcing and demonstrating safety and emergency procedures, such as the using of oxygen masks, seat belts, and life jackets.
• Verifying that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
• Administering first aid to passengers in distress.
• Attending preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
• Preparing passengers and aircraft for landing, following procedures.
• Determining special assistance needs of passengers such as small children, the elderly, or disabled persons.
• Checking for ensuring that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supplies.
• Reassuring passengers when situations such as turbulence are encountered.