Any mentor is expected to perform well at:

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Convincing others to accept and idea or to otherwise change their minds or actions in accordance to the companies objectives.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Demonstrating or explaining products, methods, or services for persuading customers for purchasing products or using services.
• Providing product samples, coupons, informational brochures, or other incentives for persuading people for buying products.
• Keeping areas neat while working and returning items for correcting locations following demonstrations.
• Selling products being promoted and keep records of sales.
• Setting up and arranging displays or demonstration areas for attracting the attention of prospective customers.
• Suggesting specific product purchases to meet customers’ needs.
• Transporting, assembling, and disassembling materials used in presentations.
• Identifying interested and qualified customers for providing them with additional information.
• Practicing demonstrations for ensuring that they are running smoothly.
• Preparing or altering presentation contents for targeting specific audiences.
• Learning about competitors’ products or consumers’ interests or concerns for answering questions or providing more thorough information.