Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Assisting customers by providing information and resolving their complaints.
• Maintaining cleaning and tidying up checkout areas and completing other general cleaning duties, such as mopping floors and emptying trash cans.
• Supervising others and providing on the job training.
• Helping customers in finding the location of products.
• Answering incoming phone calls.
• Stocking shelves, sorting and reshelving returned items, and marking prices on items and shelves.
• Receiving payment by cash, checking, credit cards, vouchers, or automatic debits.
• Issuing receipts, refunds, credits, or changes due to customers.
• Counting money in cash drawers at the beginning of shifts for ensuring that amounts are exact and that there is adequate change.
• Greeting customers entering establishments.
• Establishing or identifying prices of goods, services, or admission, and tabulating bills, using calculators, cash registers, or optical prices scanners.
• Issuing trading stamps and redeeming food stamps and coupons.
• Answering customers’ questions, and providing information on procedures or policies.