Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Most strategists should excel at:

• Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Scheduling events, programs, and activities, as well as the work of others.

• Conferring with customers by telephone or in person for providing information about products or services, taking or entering orders, canceling accounts, or obtaining details of complaints.
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolving customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Ensuring that the appropriate changes were made for resolving customers’ problems.
• Contacting customers for responding to inquiries or for notifying them of claim investigation results or any planned adjustments.
• Referring unresolved customer grievances to designated departments for further investigation.
• Determining charges for services requested, collecting deposits or payments, or arranging for billing.
• Completing contract forms, preparing changes in address records, or issuing service discontinuance orders, using computers.