Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Technicians will often be asked these tasks:

• Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

• Answering customer questions regarding problems with their accounts.
• Receiving payments and post amounts paid to customer accounts.
• Locating and monitoring overdue accounts, using computers and a variety of automated systems.
• Recording information about financial status of customers and status of collection efforts.
• Locating and notifying customers of delinquent accounts by mail, telephone, or personal visits for soliciting payment.
• Conferring with customers by telephone or in person for determining reasons for overdue payments and to reviewing the terms of sales, service, or credit contracts.
• Advising customers of necessary actions and strategies for debt repayment.
• Persuading customers to paying amounts due on credit accounts, damage claims, or nonpayable checks, or for returning merchandise.
• Sorting and file correspondence and performing miscellaneous clerical duties, such as answering correspondence and writing reports.