Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Most strategists should excel at:

• Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Scheduling events, programs, and activities, as well as the work of others.

• Answering customers’ questions about products, prices, availability, or credit terms.
• Quoting prices, credit terms, or other bid specifications.
• Emphasizing product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations.
• Negotiating prices or terms of sales or service agreements.
• Maintaining customer records, using automated systems.
• Collaborating with colleagues for exchanging information, such as selling strategies or marketing information.
• Preparing sales presentations or proposals for explaining product specifications or applications.
• Providing customers with ongoing technical assistances.
• Informing customers of estimated delivery schedules, service contracts, warranties, or other information pertaining for purchased products.
• Visiting establishments for evaluating needs or for promoting product or service sales.
• Completing expense reports, sales reports, or other paperwork.
• Providing feedback to product design teams so that products can be tailored to clients’ needs.