Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Technicians will often be asked these tasks:

• Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

• Performing healthcare related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
• Administering bedside or personal caring, such as ambulation or personal hygiene assistance.
• Preparing and maintaining records of client progress and services performed, reporting changes in client conditions to manager or supervisor.
• Performing housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Caring for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal caring, or helping in adjusting to new lifestyles.
• Instructing or advising clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant caring.
• Planning, shopping for, or preparing nutritious meals or assisting families in planning, shopping for, or preparing nutritious meals.
• Participating in case reviews, consulting with the team caring for the client, for evaluating the client’s needs and planning their continuing services.