Provide information by accessing alphabetical, geographical, or other directories. They assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. They handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. They supply information to callers and record messages.

Directly supervise and coordinate the activities of clerical and administrative support workers.