Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Providing boarding assistance to elderly, sick, or injured people.
• Opening and closing doors for passengers.
• Responding to passengers’ questions, requests, or complaints.
• Explaining and demonstrating safety procedures and safety equipment using.
• Signaling transportation operators for stopping or proceeding.
• Counting and verifying tickets and seat reservations and recording numbers of passengers boarding and disembarking.
• Greeting passengers boarding transportation equipment and announcing routes and stops.
• Issuing and collecting passenger boarding passes and transfers, tearing or punching tickets as necessary for preventing reuse.
• Providing customers with information on routes, gates, prices, timetables, terminals, or concourses.
• Determining or facilitating seating arrangements.
• Adjusting window shades or seat cushions at the requests of passengers.
• Transporting baggage or coordinating transportation between assigned rooms, terminals, or platforms.
• Securing passengers for transportation by buckling seatbelts or fastening wheelchairs with straps.