Technicians will often be asked these tasks:

• Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Answering telephones and assisting customers with their questions.
• Balancing currency, coin, and checks in cash drawers at ends of shifts and calculating daily transactions, using computers, calculators, or adding machines.
• Cashing checks and paying out money after verifying that signatures are adequate, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receiving checks and cash for depositing, verifying amounts, and checking accuracy of deposit slips.
• Examining checks for endorsements and for verifying other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
• Entering customers’ transactions into computers for recording transactions and issuing computer generated receipts.
• Counting currency, coins, and checks received, by hand or using currency counting machine, preparing them for depositing or shipping to branch banks or the Federal Reserving Bank.
• Identifying transaction mistakes when debits and credits do not balance.