Any mentor is expected to perform well at:

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Convincing others to accept and idea or to otherwise change their minds or actions in accordance to the companies objectives.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Delivering prepared sales talks, reading from scripts for describing products or services, for persuading potential customers for purchasing a product or service or for making a donation.
• Contacting businesses or private individuals by telephone for soliciting sales for goods or services, or for requesting donations for charitable causes.
• Explaining products or services and prices, and answering questions from customers.
• Obtaining customer information such as name, address, and payment method, and entering orders into computers.
• Recording names, addresses, purchases, and reactions of prospects contacted.
• Adjusting sales scripts for better targeting the needs and interests of specific individuals.
• Obtaining names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
• Telephone or writing letters for responding to correspondence from customers or to following up initial sales contacts.
• Maintaining records of contacts, accounts, and orders.