Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any mentor is expected to perform well at:

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Convincing others to accept and idea or to otherwise change their minds or actions in accordance to the companies objectives.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Greeting customers and ascertaining what each customer wants or needs.
• Opening and closing registers, performing tasks such as counting money, separating payment slips, coupons, and vouchers, consolidating the money, and making deposits.
• Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Computing sales prices, total purchases, and receiving and processing cash or credit payment.
• Maintaining records related to sales.
• Watching for and recognizing security risks and thefts and know how for preventing or handling these situations.
• Recommending, selecting, and helping in locating or obtaining merchandise based on customer needs and desires.
• Answering questions regarding the company and its merchandise.
• Describing merchandise and explaining using, operation, and caring of merchandise to customers.
• Ticket, arranging, and display merchandise for promoting sales.
• Preparing sales slips or sales contracts.
• Placing special orders or calling other stores for finding desired items.