Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Most strategists should excel at:

• Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Scheduling events, programs, and activities, as well as the work of others.

• Keeping information facilities cleaning during operation.
• Planning routes, itineraries, and accommodation details, and computing fares and fees, using schedules, rate books, and computers.
• Making and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Preparing customer invoices and accepting payment.
• Answering inquiries regarding information, such as schedules, accommodations, procedures, or policies.
• Assembling and issuing required documentation, such as tickets, travel insurance policies, or itineraries.
• Determining whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Informing clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
• Maintaining computerized inventories of available passenger space and providing information on space reserved or available.