Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any supervisor should excel at:

• Monitoring and reviewing information from materials, events, or the environment.
• Detecting or assessing problems whether real or potential.
• Monitoring and controlling resources and overseeing the spending of money.

• Explaining policies, procedures, or services to patients using medical or administrative knowledge.
• Coordinating communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Investigating and directing patient inquiries or complaints to appropriate medical staff members and following up for ensuring satisfactory resolution.
• Interviewing patients or their representatives for identifying problems relating to caring.
• Referring patients to appropriate health caring services or resources.
• Analyzing patients’ abilities of paying for determined charges on sliding scales.
• Collecting and reporting data on topics such as patient encounters or inter institutional problems, making recommendations for changes when appropriate.
• Developing and distributing newsletters, brochures, or other printed materials for sharing information with patients or medical staff.
• Identifying and sharing researching, recommendations, or other information regarding legal liabilities, risk management, or quality of caring.