Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Estimating parts and labor for repairing damage, using standard automotive labor and parts cost manuals and knowledge of automotive repairing.
• Reviewing repairing cost estimates with automobile repairing shop for securing agreement on cost of repairs.
• Evaluating practicality of repairing as opposed to payment of market value of vehicle before accident.
• Determining salvage value on total loss vehicle.
• Preparing insurance forms for indicating the repairing cost estimates and recommendations.