Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Monitoring game operations for ensuring that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees providing prompt and courteous service.
• Observing gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notifying security staff of suspected cheating.
• Maintaining familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Performing paperwork required for monetary transactions.
• Resolving customer or employee complaints.
• Greeting customers and asking about the quality of service they are receiving.
• Establishing and maintaining banks and table limits for each game.
• Monitoring stations and games and moving dealers from game to game for ensuring adequate staffing.
• Reporting customer related incidents occurring in gaming areas to supervisors.
• Explaining and interpreting house rules, such as game rules or betting limits, for patrons.