Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Advising clients or responding to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
• Assessing clients’ overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.
• Calculating clients’ available monthly income to meet debt obligations.
• Creating debt management plans, spending plans, or budgets to assisting clients to meet financial goals.
• Estimating time for debt repayment given amount of debt, interest rates, and available funds.
• Explaining services or policies to clients, such as debt management programs rules, the advantages and disadvantages of using services, or creditor concession policies.
• Interviewing clients by telephone or in person to gathering financial information.
• Maintaining or updating records of client account activity, including financial transactions, counseling session notes, correspondence, documents, images, or client inquiries.