Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Investigating, evaluating, and settling claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
• Paying and processing claims within designated authority levels.
• Adjusting reserves or providing reserve recommendations for ensuring that reserve activities are consistent with corporate policies.
• Entering claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
• Maintaining claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
• Verifying and analyzing data used in settling claims for ensuring that claims are valid and that settlements are made according to company practices and procedures.
• Examining claims investigated by insurance adjusters, further investigating questionable claims for determining whether for authorizing payments.
• Presenting cases and participating in their discussion at claim committee meetings.