Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Performing bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Answering inquiries pertaining to hotel services, guest registration, and travel directions, or making recommendations regarding shopping, dining, or entertainment.
• Cleaning and maintaining lobby and common areas, such as restocking supplies and watering plants.
• Planning, scheduling or supervising the working of other employees.
• Greeting, registering, and assigning rooms to guests of hotels or motels.
• Verifying customers’ credit, and establishing how the customer will paying for the accommodation.
• Keeping records of room availability and guests’ accounts, manually or using computers.
• Computing bills, collecting payments, and making changes for guests.
• Issuing room keys and escorting instructions to bellhops.
• Reviewing accounts and charges with guests during their checkout.
• Posting charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.