Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Most strategists should excel at:

• Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Scheduling events, programs, and activities, as well as the work of others.

• Inputting data, such as file numbers, new or updated information, or documenting information codes into computer systems for supporting documents and information retrieval.
• Performing general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
• Keeping records of materials filed or removed, using logbooks or computers and generating computerized reports.
• Finding, retrieving, and making copies of information from files in response to requests and delivering information to authorized users.
• Completing general financial activities, such as processing accounts payable, reviewing invoices, collecting cash payments, or issuing receipts.
• Adding new material to file records or creating new records as necessary.
• Trackinging materials removed from files for ensuring that borrowed files are returned.
• Gathering materials to be filed from departments or employees.