Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Preparing documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compiling data from records to preparing periodic reports.
• Presenting understandable and concise explanations of governing rules and regulations.
• Reading incoming correspondence for ascertaining nature of writers’ concerns and for determining disposition of correspondence.
• Typing acknowledgment letters to persons sending correspondence.
• Reviewing the adequate formatting and typographical accuracy of correspondence, and assembling the information into prescribed forms with the adequate number of copies, and submitting it to an authorized official for signature.
• Maintaining files and controlling records for showing correspondence activities.
• Gathering records pertinent to specific problems, reviewing them for completeness and accuracy, and attaching records to correspondence as necessary.
• Completing forms and letters in response to requests or problems identified by correspondence.