Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any mentor is expected to perform well at:

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Convincing others to accept and idea or to otherwise change their minds or actions in accordance to the companies objectives.
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Computing charges for merchandise or services and receiving payments.
• Preparing merchandise for display or for purchasing or rental.
• Recommending and providing advices on a wide variety of products and services.
• Answering telephones for providing information and receiving orders.
• Greeting customers and discussing the types, quality, and quantity of merchandise sought for rental.
• Keeping records of transactions and of the number of customers entering an establishment.
• Preparing rental forms, obtaining customer signature and other information, such as required licenses.
• Receiving, examining, and tagging articles to be altered, cleaned, stored, or repaired.
• Inspecting and adjusting rental items to meet needs of customer.
• Explaining rental fees, policies, and procedures.
• Reserving items for requested times and keep records of items rented.
• Receiving orders for services, such as rentals, repairs, dry cleaning, and storage.
• Renting items, arranging for provision of services to customers, and accepting returns.