Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Developing and coordinating educational programs for residents.
• Supervising, training, and evaluating residence hall staff, including resident assistants, participants in part time programs, and other student workers.
• Overseeing departmental budget.
• Enforcing rules and regulations for ensuring the smooth and orderly operation of dormitory programs.
• Providing emergency first aid and summon medical assistance when necessary.
• Mediating interpersonal problems between residents.
• Communicating with other staff for resolving problems with individual students.
• Counseling students in the handling of issues such as family, financial, and educational problems.
• Making regular rounds for ensuring that residents and areas are safe and secured.
• Observing students for detecting and reporting unusual behavior.
• Determining the need for facility maintenance and repairing, and notifying appropriate personnel.
• Collaborating with counselors for developing counseling programs that address the needs of individual students.