Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Selling or collecting admission tickets, passes, or facility memberships from patrons at entertainment events.
• Cleaning facilities.
• Assisting patrons by giving directions to points in or outside of the facility or providing information about local attractions.
• Leading tours and answering visitors’ questions about the exhibits.
• Scheduling or managing staff, such as volunteer usher corps.
• Greeting patrons attending entertainment events.
• Examining tickets or passes for verifying authenticity, using criteria such as color or date issued.
• Guiding patrons to exits or providing other instructions or assistance in case of emergency.
• Maintaining safety and ensuring adherence to the rules.
• Providing assistance with patrons’ special needs, such as helping those with wheelchairs.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Settling seating disputes or helping in solving other customer concerns.
• Assisting patrons in finding seats, lighting the way with flashlights, if necessary.