Most strategists should excel at:

• Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Scheduling events, programs, and activities, as well as the work of others.

Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Assigning working schedules, following working requirements, for ensuring quality and timely delivery of service.
• Inspecting working areas or operating equipment for ensuring conformance to established standards in areas such as cleanliness or maintenance.
• Training workers in proper operational procedures and functions and explaining company policies.
• Observing and evaluating workers’ appearance and performance for ensuring quality service and compliance with specifications.
• Meeting with managers or other supervisors to stay informed of changes affecting operations.
• Informing workers about interests or special needs of specific groups.
• Resolving customer complaints regarding worker performance or services rendered.
• Requisitioning necessary supplies, equipment, or services.
• Analyzing and recording personnel or operational data and writing related activity reports.
• Furnishing customers with information on events or activities.