Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any supervisor should excel at:

• Monitoring and reviewing information from materials, events, or the environment.
• Detecting or assessing problems whether real or potential.
• Monitoring and controlling resources and overseeing the spending of money.

• Completing physical checks and monitoring patients for detecting unusual or harmful behavior and reporting observations to professional staff.
• Recording and maintaining patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
• Completing administrative tasks, such as entering orders into computer, answering telephone calls, or maintaining medical or facility information.
• Providing mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation caring under the direction of nursing or medical staff.
• Working as part of a team that may include psychiatrists, psychologists, psychiatric nurses, or social workers.
• Organizing, supervising, or encouraging patient participation in social, educational, or recreational activities.
• Performing nursing duties, such as administering medications, measuring vital signs, collecting specimens, or drawing blood samples.