Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Technicians will often be asked these tasks:

• Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

• Observing patients, charting and reporting changes in patients’ conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
• Administering prescribed medications or starting intravenous fluids, noting times and amounts on patients’ charts.
• Measuring and recording patients’ vital signs, such as height, weight, temperature, blood pressure, pulse, or respiration.
• Providing basic patient caring or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations.
• Helping patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
• Supervising nurses’ aides or assistants.
• Working as part of a healthcare team for assessing patient needs, planning and modifying caring, and implementing interventions.
• Recording food and fluid intake and output.