Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Innovators will usually have four main goals:

• Developing or creating new applications, relationships, systems, or products.
• Providing creative ideas or artistic contributions.
• Keeping up-to-date technically and applying new knowledge to your job.
• Benchmarking, experimenting and testing novel approaches to solving problems.

• Searching standard reference materials, including online sources and the Internet, for answering patrons’ reference questions.
• Analyzing patrons’ requests for determining needed information and assisting in furnishing or locating that information.
• Checking books in and out of the library.
• Explaining using of library facilities, resources, equipment, and services and providing information about library policies.
• Coding, classifying, and cataloguing books, publications, films, audio visual aids, and other library materials based on subject matter or standard library classification systems.
• Locating unusual or unique information in response to specific requests.
• Directing and training library staff in duties, such as receiving, shelving, researching, cataloging, and equipment using.
• Responding to customer complaints, taking action as necessary.
• Organizing collections of books, publications, documents, audio visual aids, and other reference materials for convenient access.
• Developing library policies and procedures.