Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Inspectors should be great at:

• Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

• Conferring with disputants for clarifying issues, identifying underlying concerns, and developing an understanding of their respective needs and interests.
• Using mediation techniques for facilitating communication between disputants, to further parties’ understanding of different perspectives, and for guiding parties toward mutual agreement.
• Setting up appointments for parties to meet for mediation.
• Preparing settlement agreements for disputants to sign.
• Preparing written opinions or decisions regarding cases.
• Rule on exceptions, motions, or admissibility of evidence.
• Evaluating information from documents such as claim applications, birth or death certificates, or physician or employer records.
• Interviewing claimants, agents, or witnesses for obtaining information about disputed issues.
• Researching laws, regulations, policies, or precedent decisions to preparing for hearings.
• Recommending acceptance or rejection of compromise settlement offers.